Guarantee and Service

Our aim is to help people actively spend their leisure time outdoor – no matter what the weather. To achieve this we develop outdoor equipment that is waterproof, highly functional, durable, reliable and made in Germany. Our products must function under most extreme conditions, therefore the experiences of extreme users such as cycle couriers or globetrotters influence our product development. Your user needs are the focus of our business.


ORTLIEB products have the reputation of being extremely long lasting. A long product life is extremely important for evaluating the sustainability of products. Our promise is 100% waterproof: we give 5 years warranty from the date of purchase on materials and manufacturing. This is far longer than the legally regulated guarantee period. The extremely long life of ORTLIEB products (often more than 20 years) allows our customers to effectively save resources. Please find more about our guarantee services here.


Excellent service starts with competent advice prior to purchase. Therefore ORTLIEB products are sold via specialist dealers. ORTLIEB products can be easily repaired. This fact is a fundamental indicator for sustainability. However in case of a defect or wear of components our products are designed such they can be easily repaired. Defective parts can be easily exchanged, holes repaired, buckles replaced and straps renewed. Our in-house customer service can repair your products making them fit for the next trip.

We also update older products or perform upgrades to current systems. We provide sets for carrying out repairs on the road. When a product is discontinued we ensure spare part availability for 10 years.

Find spare parts for your ORTLIEB product.